Frequently asked questions
Everything you need to know about our fulfillment, logistics, and integration services. Can't find your answer? Reach out to our team directly.
How fast can you integrate with my shopping cart?
Pre-built connections to major eCommerce platforms can be set up in 48–72 hours, and your orders will start flowing automatically.
Which retailers do you support for B2B EDI?
We have built-in EDI connections to major retailers including Target, Best Buy, Nordstrom, and Home Depot, with automated ASNs and routing guide compliance.
Do you only pay for the services you need?
Yes — our pricing model is flexible. You only pay for the fulfillment, warehousing, and logistics services you actually use. No hidden fees, no long-term lock-in.
How many countries can you ship to?
We ship to 180+ countries through our globally managed warehouse and distribution network, with ocean, air, and land freight options.
Where are your warehouses located?
Our primary hub is in Tracy, CA (5849 W. Schulte Road, Suite 105). We also operate globally managed warehouses across North America, Europe, Asia Pacific, and Latin America.
Can you handle crowdfunding pre-orders?
Yes — we specialize in crowdfunding fulfillment for Kickstarter, Indiegogo, and pre-order campaigns, including batch shipping, backer tracking, and global distribution.
Do you handle returns and rework?
Yes. Our reverse logistics service manages returns processing, restocking, and refunds. Our testing & rework team inspects, refurbishes, and certifies returned or damaged goods to recover value.
How do I get a quote?
Visit our quote page, tell us about your business and the services you need, and we'll provide a custom quote within 24 hours. You can also call us at +1 (510) 490-6300.
What is your order accuracy rate?
We maintain a 99.8% order accuracy rate across our fulfillment operations.
Can you handle inbound freight from my overseas factories?
Yes — we move products directly from your factories anywhere around the globe to our warehouses, with full customs clearance and freight optimization.
Ready to streamline your global fulfillment?
Get a custom quote in under 24 hours. Only pay for the services you need — no hidden fees, no long-term lock-in.